This Privacy Policy explains how TEMPT collects personal and non-personal information, classified on demand or voluntarily, and uses, discloses and protects that information through the Website. “Personal Information” is data that can be used to uniquely identify or contact a single person (“Personal Information”). Personal information for the purposes of this policy includes, but is not limited to, information about your name, address, phone number, date of birth, gender, email address, etc.
You may be required to provide TEMPT with your personal information in the course of using certain website services, for example, providing financial information when making online purchases, taking surveys or contests online, communicating with TEMPT customer service by phone, email or otherwise, providing reviews of the content contained on the Site.
TEMPT DOES NOT change or promote your Personal Information in any manner, besides as designated herein, or if explicit consent is sought from you.
Personal Information furnished through you is used only:
to facilitate your use of the Website;
to reply to your inquiries or satisfy your requests for facts approximately the diverse offerings;
to offer you with facts approximately TEMPT`s products/offerings and to ship you facts, materials, and gives from TEMPT;
to ship you essential facts concerning the Website, modifications to TEMPT`s terms, conditions, and regulations and/or different administrative facts;
to ship you surveys and advertising communications that TEMPT believes can be of hobby to you;
to assist you deal with your troubles with the Website such as addressing any technical troubles;
if you buy any content material or avail of any provider from the Website, to finish and satisfy your buy, for example, to have your bills processed, speak with you concerning your buy and offer you with associated purchaser provider;
for correct administering of the Website;
to behavior inner critiques and records evaluation for the Website (e.g., to decide the wide variety of traffic to particular pages inside the Website);
to enhance the offerings, content material and marketing and marketing at the Website;
to shield the integrity of the Website; and
to reply to judicial method and offer facts to regulation enforcement groups or in reference to a research on topics associated with public safety, as accredited through regulation.
TEMPT implements standard measures to protect against unauthorized access to and unlawful interception of Personal Information. However, no internet site can fully eliminate security risks.
Shared Information
You must submit your information when making online purchases from the Website. TEMPT uses an online payment gateway operated by a third party, and the information you share with TEMPT is transferred and shared with the operator of that third party payment gateway. That operator may also have access to the history/details of your online purchases that you make from the Website.
Extremely sensitive information such as your credit card details is processed on the secure sites of approved payment gateways, digitally encrypted, providing the highest level of care available with current technology. However, you are advised that Internet technology is not 100% secure and that you should use it with caution.
Feedback
Any comments/opinions you provide to this website will be considered non-confidential. TEMPT will be free to use this information without restriction. In addition, by submitting a Comment, you represent and warrant that (i) your Comment does not contain any confidential or proprietary information about you or any third party; (ii) TEMPT assumes no obligation of confidentiality, express or implied, with respect to the Comments; (iii) TEMPT may have something similar to comments already reviewed or under development; and (iv) you may not be compensated or reimbursed in any way by TEMPT for the comments.
Contact
For any query or assistance, feel free to contact us with the subject line -PRIVACY POLICY.
SHIPPING POLICY
Purchases are shipped from our own or third party warehouses/stores or offices in various locations in India.
Our goal is to deliver your item within 5-7 business days of receiving your order and payment, depending on your shipping address.
Goods must be signed upon delivery. We do not take any responsibility for items signed by a person other than the person who ordered the product at the address provided in the order. As the transaction is authorized by the cardholder, we are not responsible if the address provided when ordering is incorrect.
We are not responsible for any damage to the product after delivery.
All claims for defects or damage must be reported to customer service via the webshop contact page on the day of delivery. In addition, the aforementioned defects in the goods must be highlighted and signed on a copy of the proof of delivery and returned to the courier.
If your order hasn't been delivered but your tracker shows 'delivered', please mark this within 24 hours. Otherwise the request cannot be processed.
REPLACEMENT POLICY
Product exchanges are only permitted under the following circumstances:
The customer may exchange the product within 7 days from the date of delivery and have the replacement order shipped to the customer. If the customer determines that the product is defective or physically damaged within 24 hours of receiving the product, it can be exchanged.
If the customer determines that the delivered product is not functioning properly within 7 days of the delivery date, it can be replaced with a new pack order. If you receive a damaged or defective item, please report it to our website support team. However, once a TEMPT team member has checked and confirmed this on their site, the request will be granted. This is normally reported to the customer within 24 hours after the product is received by TEMPT.
If you believe that the product you received does not match what is described on his website or specifications, you must report it to our website support team within 24 hours of receiving the product. The website support team will make an appropriate decision after reviewing your complaint. In the event of a replacement, the entire product packaging, with the product and its accessories intact, will be collected by the courier service contracted by us. Goods will not be exchanged in the following cases:
Customers are not satisfied with perfect product visual/sound quality.
Physical damage not reported within 24 hours of receiving the product.
Electrical surge or user damage.
Please note that we do not offer any returns or refunds. However, the customer may exchange the product order received and he may receive the replacement within 7 days from the date of delivery.
CANCELLATION POLICY
We offer a flexible cancellation policy because we want to be as helpful as we can be to our customers. However, this policy requires:
If the consumers have already been notified about the orders and have started the delivery process, cancellation requests won't be taken into consideration.
Orders placed under the same-day delivery category cannot be cancelled.
For those products purchased on special occasions, cancellations are not accepted. (Since these are limited-time discounts, cancellations are not permitted.
Tempt Cares – Warranty Guidelines
Tempt warranty is restricted to the first purchaser and on the product bought from direct Tempt official channel partners & resellers.
Tempt Products are covered under warranty for 12 months/1 year (except Cables/Wired earphones/Power banks Cables/Wired earphones/Power banks warranty for 6 month) from the date of purchase , 6 months warranty is on the box purchase and another 6 months happy warranty can be added if the product is registered with the 10 days from the date of purchase on the Tempt official website www.temptindia.com
Proof of purchase i.e. invoice is required to claim the warranty.
You can register your warranty service request here (), our team will connect back and will try and trouble shoot the issue.
If the issue is not resolved, we will align a service partner or arrange a pick up from your address for the replacement.
If in case of the reverse pickup not available Tempt will request you to ship the product to us and on the receipt of the same replacement will be done.
Tempt Cares is limited to provide repairs /Rectification of the fault or if the replacement is made it will be same model or an equivalent model, no refund or vouchers are possible.
Warranty Coverage – Workmanship, Manufacturing or technical defects, Missing parts, Received damaged.
Not Covered – Out of warranty, unauthorized purchase, Sound Characteristics (Subjective), in appropriate Voltage Charging, Normal wear & Tear, Cosmetic damage, Commercial Usage, Battery/in-built MICs, Water logged, breakage or issues related to look & feel of the product, dim display under sunlight, low sound due to accumulation of dust or dirt.
Accessories that come along with the main Device are under warranty for 3 months from the date of purchase.
Tempt will not be responsible for any kind of skin allergies/Rashes or any damage or loss or data arising due to direct or indirect usage of the products.
Our Co-ordinates
Call – +91 7391 008 008
E-mail – Info@temptindia.com
Website link for registration – www.temptindia.com
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