Frequently Asked Questions
Answers to common questions about orders, delivery, returns and warranty for Tempt products.
Orders & Payment
How do I place an order on temptindia.com?
Choose a product, select the colour or variant, and click Add to Cart. Open your cart, click Checkout, enter your delivery details and complete the payment. You will receive an order confirmation by email and SMS.
Which payment methods do you accept?
You can pay using UPI, debit cards, credit cards, net banking and wallets. [Confirm the exact list shown at checkout]
Is Cash on Delivery (COD) available?
[Yes/No. If yes, mention any COD charge or order limit]
Are there any hidden charges?
No. The price you see at checkout is the final price, including GST. [Confirm shipping/COD charges, if any]
Can I cancel my order?
You can cancel your order before it is shipped. Contact our support team with your order number. [Confirm cancellation window and process]
Shipping & Delivery
How long does delivery take?
Orders are usually delivered within [X–Y] business days, depending on your location.
Do you charge for shipping?
[Free delivery on all orders / on orders above ₹X]
How do I track my order?
Once your order ships, you will receive a tracking link by email and SMS. You can also track it on our Track Order page, linked in the website footer.
Can I change my delivery address after placing an order?
Yes, if the order has not been shipped yet. Contact our support team as soon as possible with your order number and the new address.
Returns & Refunds
What is your return policy?
You can request a return or replacement within [X] days of delivery. The product must be unused and returned in its original packaging with all accessories. Read our full Refund Policy.
How do I request a return or replacement?
- Contact our support team with your order number.
- Share photos or a short video of the product and the issue.
- Our team will arrange a pickup once the request is approved.
I received a damaged or wrong product. What should I do?
Please contact us within [X hours/days] of delivery with an unboxing video or clear photos. We will arrange a replacement at no extra cost.
When will I get my refund?
Refunds are processed within [X] business days after we receive and check the returned product. The amount goes back to your original payment method.
Warranty
Do Tempt products come with a warranty?
Yes. Most Tempt products come with a [X-month] manufacturer warranty against manufacturing defects. The warranty period is mentioned on each product page.
How do I register my product warranty?
Go to the Warranty Registration page linked in the website footer and fill in your order and product details.
How do I raise a warranty claim?
Contact our support team with your order number, invoice and a short description or video of the issue. Our team will guide you through the next steps.
What is not covered under warranty?
[Confirm with the team, e.g. physical damage, liquid damage beyond the IP rating, or repairs by unauthorised persons]
Products & Support
Are Tempt earbuds and speakers compatible with iPhone and Android?
Yes. Tempt Bluetooth products work with any device that supports Bluetooth, including Android phones, iPhones, laptops and tablets.
How do I pair my Tempt earbuds with my phone?
- Open the charging case. The earbuds enter pairing mode automatically.
- Turn on Bluetooth on your phone.
- Select your Tempt earbuds from the list of devices.
Steps can vary slightly by model, so check the user manual in the box.
Do you take bulk or corporate gifting orders?
Yes. For bulk, corporate or customised gifting orders, fill in the form on our B2B Enquiry page and our team will get in touch.
How can I contact customer support?
Call us at +91-7391008008 or email [support email]. Our team is available [days and hours].
Still have questions?
Our support team is happy to help.